FAQ

How long will it take for my order to ship?

All orders will be processed and shipped within 7-14 business days. Please allow more time for custom orders. 

My piece of jewellery broke, what should I do?

Highstreet is not responsible for regular wear and tear of jewellery. However, we do offer repair services which you can inquire about via email. Customers are responsible for all repair fees including shipping costs. 

What is gold-filled?

Gold-filled is an incredible alternative to solid gold. Gold-filled is an actual layer of gold bonded to another metal (platinum, sterling-silver, or brass).  Gold filled is not to be confused with gold-plated as filled literally has 100% more gold than gold-plated.  Gold filled is much more valuable and tarnish resistant.  Gold-filled is also safe for those with metal allergies and will not cause skin irritations unless one is allergic to solid gold. 

Gold filled wears, looks and lasts like solid gold because its outer surface is solid gold. Gold-filled pieces are classified as lifetime products and the gold layer will not wear off as it does in products that are "plated".  Gold-filled jewelry offers all of the same benefits as solid gold such as strength, durability and beauty, at a fraction of the cost.

How do I care for my gold-filled and sterling-silver jewellery?

Caring for gold-filled and sterling-silver items are as easy as keeping them away from chemicals and use a polishing cloth to restore shine when needed. 

How can I make sure that I order the correct bracelet size?

The measurement you take (in inches) with a measuring tape fitted around your wrist is the measurement you will need to submit. We automatically calculate the length of the bracelet (it varies from your wrist-size because of the bead-depth) according to the size of your actual wrist.  

What quality of stones do you use?

All of the semi-precious and precious gemstones used in our pieces are genuine. We believe that the vibrancy and life of real stones cannot be duplicated. Also, why buy fake when you can  have the real thing?!

What do I do if I order the wrong size?

Highstreet offers free one-time adjustments (exclusions apply) to any piece of jewelry whether it be a necklace or bracelet. Simply send us an email regarding the sizing issue and we will take it from there!

Do you accept returns?

Because each piece is made to order, Highstreet does not accept returns.

Can I customize a piece?

Absolutely! We would love to bring your design to life.